Refund Policy

At My Store, we want our customers to have a positive shopping experience. If you are not satisfied with an eligible purchase, you may request a return or refund in accordance with the conditions below.

Return Request Period

Customers should contact us within 30 days of receiving the order to request a return.

To start a return request, please email Support@Evaerilora.shop with your order number, the product name, and a description of the reason for the return. If appropriate, we may request photographs or other information to help us evaluate the request.

Please do not send merchandise back before receiving return instructions from our customer service team.

Return Conditions

Returned products should generally be unused, in their original condition, and accompanied by the original packaging and accessories where applicable.

Items that have been used, damaged, altered, or returned without the required information may not qualify for a refund.

Certain products may be non-returnable where applicable, including products that are personalized, final sale, or otherwise identified as non-returnable on the product page.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, incorrect, or materially different from the item ordered, please contact us as soon as possible after delivery.

Please provide your order number and, when requested, clear photographs showing the issue. We will review the situation and determine the appropriate resolution.

Refunds

Once an approved return is received and reviewed, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method. The time it takes for the refund to appear may vary depending on the payment provider or financial institution.

Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise covered by an error on our part, the customer may be responsible for return shipping costs.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or the issue resulted from an error attributable to My Store.

Exchanges

If you would like to exchange an item, please contact us first. Exchanges may depend on product availability and applicable return conditions.

For any questions regarding returns or refunds, please contact:

Support@Evaerilora.shop
+1 646-541-3573